Every member has a story. Here are a few of the ones that mean the most to us — shared with their permission, in their own words.
I didn't understand Medicare at all. I was scared I was going to make a mistake and end up with the wrong coverage. My agent sat with me at my kitchen table and explained everything — no rush, no pressure. I left feeling like I finally understood what I'd been paying for all these years.Rosa M. Member since 2018 · Chula Vista, CA · Served in Spanish
From San Francisco to Miami, our members come from every walk of life — and every one deserves excellent guidance.
My previous plan dropped my doctor's network. The SBHIS agent found me a new plan that kept all my doctors and actually lowered my premium. She even helped me apply for Extra Help. I save over $200 a month now.
I called three other places before SBHIS. Nobody explained anything — they just pushed whatever plan paid them the most. The agent here took an hour with me on the phone. She actually listened. I've been with SBHIS ever since.
My husband and I both enrolled through SBHIS. They came to our home. We didn't have to drive anywhere, worry about parking, or figure out a computer. They brought all the forms, explained everything, and we were done in under two hours.
I was turning 65 and had no idea where to start. My daughter found SBHIS and made an appointment for me. The agent was so patient — she explained every option, compared the plans side by side, and I never felt rushed. I found a plan I love.
I didn't speak much English when I enrolled, and I was very nervous. But my SBHIS agent spoke Tagalog. She explained everything clearly and even helped me apply for Medicaid. I feel so much more secure now knowing I have good coverage.
Every year at renewal time, my agent calls me to review my plan and make sure it still works for me. I didn't know agents did that. It means everything to have someone looking out for me — not just when I first signed up, but every year after.
Our agents reflect the communities they serve. Whatever language feels most comfortable for you — that's the language we'll use.
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