Growth and Community Engagement – CA

GENERAL JOB INFORMATION
Title:	Growth and Community Engagement
Reports To (title):	District Sales Manager
Date Last Revised	03/18/2021
Division	Sales

JOB SUMMARY

The Growth and Community Engagement Representative has significant responsibility for implementing and maintaining business relations with Doctors, Medical Groups and the community. This position works closely with SBHIS’ management team to make SBHIS the “provider network of choice” among physicians, hospitals and other health care professionals.

(1) Providing meaningful programs for community residents including marketing and education of SBHIS products directly resulting in membership growth, (2) strengthen member relations through specific marketing and education initiatives resulting in greater member retention (3) building community coalition’s partnerships to specifically increase enrollment and member retention and (4) promoting SBHIS programs and related initiatives. Promotes SBHIS products and directly assists with accomplishing outreach and enrollment goals.

Key Duties and Responsibilities
•	Visit 30 offices a week to develop and maintain relationships
•	Develops and maintains relationships with Doctors and Medical groups
•	Serve as a liaison between SBHIS and local providers
•	Conducts compliant marketing and education presentations to targeted partners
•	Generate leads in order to assist the Sales Team to reach and accomplish the monthly enrollments goal
•	Thoroughly and accurately documents all program activities regarding the effectiveness of the programs
•	Participates in strategy meetings as necessary and make recommendations regarding SBHIS projects
•	Ensures all events, activities, communication, materials, media, promotions, etc. meet corporate and CMS rules and regulations
•	Continually monitors activities of health industry competitors and provides information to management
•	Work with agent leader to place agents in provider offices and maintain the relationship to ensure positive results
•	Assists in preparation of all marketing and education events, activities and all presentations to eligible partners and provider partners, etc.
•	Schedule and attend providers in-service and IPA’s meetings and track all visits and activities
•	Develop and cooperate with IPA’s provider representative to get access to new offices
•	Assumes other responsibilities as required or requested by upper management
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Education

Education Level	Education Details	Required/Preferred
A Bachelor’s Degree in Marketing or related field or equivalent work experience		Preferred

Work Experience
Experience Level	Experience Details	Required/Preferred
2+ yeas of sales and/or marketing Experience in HMO/Managed Healthcare or with the community leaders		Preferred
Positive attitude, exemplary attendance and reliable team member.		Required
The employee must be flexible to work or to swing shifts.		Required
Excellent people manager, open to direction and collaborative work style and commitment to get the job done.		Required
Proven leadership and ability to drive sales teams.		Required

Licenses and Certifications
Licenses/Certifications	Other Licenses/Certifications	Required/Preferred
Life and Health License		preferred

Skills
Skill Sets	Other Skills	Proficiency
Demonstrated interpersonal/verbal/listening communication skills		Advanced
Ability to work independently		Advanced
Ability to work as part of a team		Advanced
Ability to work in a fast paced environment with changing priorities		Intermediate
Knowledge of community, state and federal laws and resources		Intermediate
Ability to represent the company with external constituents		Intermediate
Ability to influence internal and external constituents		Intermediate
Demonstrated customer service skills		Intermediate
Demonstrated time management and priority setting skills		Intermediate
Other	Ability to plan, organize, and adapt	advance
Other	Ability to work calmly under pressure	Intermediate

Technology
Technology	Other Technology	Proficiency	Required/Preferred
Microsoft Outlook		Intermediate	Required
Microsoft PowerPoint		Intermediate	Required
Microsoft Excel and Access		Intermediate	Preferred
Microsoft Word		Intermediate	Required

Languages
Languages	Other Languages	Required/Preferred
Other	Bilingual in Spanish helpful but not necessary	Preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical Demands
Physical Demand	None	Seldom	Occasionally	Frequently
Reading				X
Writing				X
Sitting				X
Standing				X
Walking				X
Bending, stretching or reaching				X
Driving				X
Talking on the phone, person-to-person, and in group				X
Hearing on the phone, person-to-person, and in groups				X
Vision for near, midrange, far, peripheral, depth and color				X
Use of computer				X
Use of telephone				X
Use of office equipment				X
Pushing/pulling/lifting/carrying from 5 to 25 lbs.			X

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions

Working Condition	None	Seldom	Occasionally	Frequently
Exposure to extreme heat			X
Exposure to confined areas			X
Exposure to high places		X
Exposure to noise			X

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

May spend up to 75% of time traveling

May spend up to 25% of time at a office setting

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