Bilingual Office Administrative Support – Vista, CA
**THIS IS NOT A REMOTE POSITION**
SBHIS is an insurance agency dedicated exclusively to helping Medicare beneficiaries find the plan that best suits their needs, all of our services are free of charge. Our company’s mission is simple, we believe in “Making Medicare Easier,” and everything we do revolves around this. Our company’s core values require that we treat everyone with care and integrity. Our values support a culture that is innovative, diverse, and quickly adapts to change.
IMMEDIATE HIRE for Bilingual Office Administrative Support for our Vista Office*
The Office Administrative Support will have a positive and professional attitude and be able to work with minimal supervision. Candidate must take initiative, accept responsibility, and be flexible/ adaptive to a fast-paced environment. This is an exciting and challenging opportunity for a hard-working, motivated, goal oriented individual with administrative experience.
KEY DUTIES AND RESPONSIBILITIES
- Serves as subject matter expert on all sales administrative processes, communicate with customers, agents, employees and other Individuals to answer questions and explain information
- Conducts at least 100 outbound calls a week (welcome calls/follow up)
- Generates at least 5 qualifying leads a month
- Communicates with field agent representatives to provide pertinent information
- Copies and maintains archives of consent to contract cards, scope of appointment forms, pre-appointment checklist and all other documents related to the sales and marketing process
- Complies with Medicare, Medical, and state sales, marketing and enrollment requirements
- Maintains up to date and clear information about assigned leads in company lead management system (Policy Keeper)
- Assists with member calls relating to enrollment or service issues
- Assists with filing and submitting sales events accordingly
- Maintains a safe and organized office environment by complying with procedures, rules, regulations
- Assists in office inventory by ordering marketing materials, supplies or services
- Answers and directs incoming calls following proper phone procedures and policies
- Operates office machines, such as copiers, scanners, fax machines and computers
- Communicates with leaders daily on your day activities
- Multitasks and prioritizes various duties
- Contributes to team effort by accomplishing related results as needed
- Develops and adjusts knowledge of Medicare and Health Plans to meet needs of specific individuals
- Adheres to all company policies, procedures and business ethics codes.
- Structures and maintains an organized office environment
- Assumes other responsibilities as required or requested by upper management
KNOWLEDGE AND SKILLS
Bilingual – English/Spanish
Excellent computer skills and Effective oral and written communication skills.
Well organized, detail oriented, prioritizes and plans work activities while demonstrating key time management skills.
Ability to identify and resolve problems in a timely and ethical manner in compliance with all company policies and procedures.
Maintains high attention to detail with the ability to handle sensitive and confidential information in compliance with HIPPA and company policies and procedures.
Excellent customer service skills, while at the same time able to execute leadership in compliance with all company safety policies and practices.
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
Spanish